818-830-9700  |

MORE DETAILS
SHOP BY
STYLE
BRANDS

Frequently Asked Questions

 
  • What do I do if I've forgotten my password?
  • How do I create an account?
  • I can't find the item I'm looking for. How can I search for it?
  • How do I place an order online?
  • How do I determine the shipping charges on my order?
  • Will you charge sales tax on my order?
  • What methods of payment do you accept?
  • How do I know if ordering online is secure?
  • Can you gift-wrap my order?
  • Can I make changes to my order after my order has been placed?
  • How do I ship to an international address?
  • How do I use a promotion code?
  • How can I track the status of my order?
  • Can I return or exchange my purchase if I don't like it?
  • Why is my item on backorder?
  • How do I change my e-mail address?
  • Why isn't my browser working with your site?
  • Does my computer need to accept cookies to shop on The Bella Cottage.com?
  • Does The Bella Cottage.com participate in pop-up advertising?

    Question: What do I do if I've forgotten my password?

    To retrieve your password, please visit our Password Retrieval page and enter your account email address in the box before selecting the submit button. Your password should be emailed to you within a few minutes.

    Back to Top

    Question: How do I create an account?

    Signing up for an account at The Bella Cottage is easy! Register now online by filling out this form.

    Back to Top

    Question: I can't find the item I'm looking for. How can I search for it?

    Shop

    Navigate through our website to find what you're looking for.

    • 1. Select one of the tabs at the top of any page to begin to narrow your search by department.
    • 2. Then use the dropdown menus or left-hand side navigation to narrow your result by sub-category.

    Search

    Try entering a keyword, phrase or item number into the Search box at the top right of any page, then click Search.

    Back to Top

    Question: How do I place an order online?

    Browse our website using the top navigation bar to select the product you wish to purchase. After selecting your product options such as color or size (if applicable) click the "Add to Bag" button and your item will be added to your virtual shopping cart. When you are ready, go to your shopping cart and follow the instructions to check-out. To view your order status, sign in to your account and review the complete Order History of all your The Bella Cottage Orders. Don't have an account? Register now.

    Back to Top

    Question: How do I determine the shipping charges on my order?

    We offer different shipping services depending on the size of the product.. See our Shipping Policy for more details.

    Back to Top

  • Question: Will you charge sales tax on my order?

    It depends where your order is being shipped to. For more information, please visit our No Sales Tax page.

    Back to Top

    Question: What methods of payment do you accept?

    We accept the following:

    Credit Cards:

    Paypal, Visa, Mastercard, Discover and American Express are acceptable for domestic and international orders.

    At this time we cannot accept cash, CODs, checks, money orders, or gift certificates for online purchases (but are accepted for in-store purchases). If you would like to pay with a gift certificate please call us at 1-818-830-9700.

    Back to Top

    Question: How do I know if ordering online is secure?

    At The Bella Cottage.com, protecting your information is a priority.

    We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only The Bella Cottage.com is able to decode your information.

    To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts, as well.

    With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site. The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.

    Back to Top

    Question: Can you gift-wrap my order?

    At this time, the service is not offered.

    Back to Top

    Question: Can I make changes to my order after my order has been placed?

    You can certainly call us within 24 hours of placing your order to arrange for an adjustment to your purchase. Any additional items added to your order will adjust the total cost and shipping and will need to be charged accordingly. However, once an order has been shipped, we can no longer honor any changes to your purchase.

    Back to Top

    Question: How do I ship to an international address?

    The Bella Cottage offers international shipping through our partnership with Bongo International. To get started, please visit our International Shipping page for full details.

    Back to Top

    Question: How do I use a promotion code?

    We like to reward our customers with special promotional offers. Available promotions will be indicated on relevant pages of our website.

    Applying a Promotion

    Promotion Code: You may qualify for a promotion that is associated with a specific code. To retrieve your gift, enter the code in the Promotion Code field on the checkout page during the checkout process. Click Apply Promo. Promotion codes are not case sensitive.

    Automatic: Many promotions do not require a promotion code. The promotion will automatically be added to your order during the checkout process.

    Promotion Restrictions
    Be sure to note the restrictions associated with a promotion. Promotions may be limited to purchases from participating brands, a specified group of items or minimum order price. All promotions are available for a limited time during indicated dates, and only while supplies last.

    Back to Top

    Question: How can I track the status of my order?

    Two easy ways to view your order status:

    1. View the status of a Single Order by entering your order number on the Track Orders Page.

    -OR-

    2. Sign in to your account and review the complete Order History of all your The Bella Cottage Orders. Don't have an account? Register now.

    To view the status of an International Order, please call 1-818-830-9700 or view your International Order History.

    Back to Top

    Question: Can I return or exchange my purchase if I don't like it?

    Yes. For home decor or accessories (except custom pieces), you'll need to contact Customer Service.

    However, regarding all furniture orders (including custom pieces), you have 1 business day from the time your order was placed to contact us regarding cancellations and returns. 818-830-9700

    For more information, see our Returns & Exchanges policy.

    Back to Top

    Question: Why is my item on backorder?

    Items that are not available to ship when an order is placed are on backorder and will ship at a later date. Please note that while your credit card will be authorized and charged on the date your order is placed. We will provide you with an approximate ship date for your item(s) at the time you make your selection. Please be aware that backorder dates are approximate and subject to change. We will inform you by e-mail if this date changes.

    Back to Top

    Question: How do I change my e-mail address?

    You can update your e-mail address for order correspondence, promotional messages, or both.

    For order correspondence e-mails:

    You can change your order correspondence e-mail address every time you order from us. This is located on your form during Checkout.

    For promotional e-mails, your address is found on Your Account page.

    If you have a registered account with us:

    • Click on My Account at the top of any page.
    • You may need to sign in to your account.
    • Click on Edit Account Profile on the right side of the page.
    • Update your e-mail address in the space provided.
    • Click Save Changes.

    Back to Top

    Question: Why isn't my browser working with your site?

    Ordering from our site requires the use of an SSL-compliant browser. We recommend using Microsoft Internet Explorer 8.0 or later, Firefox 3.5 or later, Safari 4.0 or later or Google Chrome 2.0 or later.

    If you are using earlier versions than the browsers listed here, we can't guarantee that all of our site features will work correctly. Also, your browser preferences must be set to accept cookies.

    Back to Top

    Question: Does my computer need to accept cookies to shop on The Bella Cottage.com?

    Yes.

    Our current technology platform requires that your browser be set to accept cookies to access certain features.

    Cookies are small bits of information that are sent by a website to be stored in your web browser, so that the cookie can later be read back from your browser the next time you return to that website. The cookie is saved as a text file in the browser's directory and is stored in RAM while the browser is running. Also, the cookie may be stored on the computer's hard drive once you leave the website.

    The Bella Cottage.com is committed to continually improving our visitor's experience with our website. Cookies are currently the only way to effectively identify a unique anonymous visitor and understand how they navigate our website. An anonymous visitor to our site remains anonymous in all cases. We do not attempt to identify visitors if they do not voluntarily register on our website or place an order. Cookies cannot be used to retrieve personal data from your hard drive, install a virus, get your e-mail address, or obtain any information about who you are.

    We only use the information that we gather from the use of cookies to understand usage patterns, offer personalized features, or to isolate problems experienced by visitors to our website. We do not use cookies for any other purpose.

    The use of cookies is a standard Internet practice and most major websites use them.

    Specifically, The Bella Cottage.com cookies allow us to:

    • Recognize you as a returning visitor.
    • Store and retrieve items in your Shopping Bag and in your Wish List.

    The Use of Cookies

    A cookie is a small data file that websites often store on your computer's hard drive when you visit their websites. A cookie may contain information (such as a unique user ID) that is used to track the pages of the websites you've visited. This information is stored in a safe and secure database.

    We use cookies in order to improve your shopping experience. When you visit The Bella Cottage.com, your cookie helps us keep track of your order as you shop at our website. If you have saved your information with us, your cookie allows us to recognize you when you return to our website and provides you with access to your account information. If you saved your information with or order from us, we also use cookies to monitor and maintain information about your use of our website. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our website in a manner that does not identify you. In either case, this information helps us serve you better by improving our website design, as well as our products, services and promotions.

    We also may use cookies to track and maintain the identity of the website you visited immediately prior to ours to further improve our website design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other websites.

    You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our website. Nor will we be able to recognize you as a signed-up user to allow you access to your account information.

    A note to our customers using Internet Explorer 7.0 or later

    If you are shopping on The Bella Cottage.com using Internet Explorer 7.0 or later and are having difficulty accessing the website, please check your privacy settings in your browser and set them to Medium. If you do not wish to change your privacy settings to Medium and you are currently using the Medium High or High settings, you may choose to override your current cookie handling practices for individual websites that you specify. Please click here for instructions. As always, you can place your order by phone at 1-818-830-9700.

    How to enable cookies on your browser for:

    Firefox 3.5 or later

    Select Options from the Tools menu.
    Select Privacy.
    Select Cookies.
    Click check box on Accept cookies from sites.
    Click OK.

    Internet Explorer 7.0 or later

    To change your privacy settings to Medium:
    Select Internet Options from the Tools menu.
    Click the Privacy tab.
    Set the slider to Medium.
    Click OK.

    To override your current cookie-handling practices for individual websites for:

    IE 7.0 or later

    Select Internet Options from the Tools menu.
    Select the Privacy tab.
    Click the Sites button.
    Type www.thebellacottage.com in the Address of Website box and click the Allow button.
    Click OK.

    Firefox 3.5 or later

    Select Options from the Tools menu.
    Select Privacy.
    Unclick check box on Accept cookies from sites.
    Click the Exceptions button.
    Type www.thebellacottage.com in the Address of Website box and click the Allow button.
    Click Close.
    Click OK.

    Back to Top

    Question: Does The Bella Cottage.com participate in pop-up advertising?


    No, The Bella Cottage.com does not participate in pop-up advertising. If you are seeing pop-up ads on your computer screen, it is most likely due to an Ad Ware program installed on your hard drive. Many of these programs are designed to install themselves with little to no warning while you browse shopping, coupon and music websites.

    Back to Top



      Loading...